Return / Cancellation Policy
The order can be cancelled in the following cases:
A) Before the order is completed, during the electronic ordering process, you can press the “Cancel” button located at the bottom center of your screen. Clicking on it automatically stops the ordering process.
B) If the online order has been completed, but the product has not been shipped yet, you can call 6972074884 and one of our partners will cancel your order.
Withdrawal – Return / Replacement of Products
1. Right of withdrawal
The customer has the right to cancel or change in part or in whole his order within the period of twenty four (24) hours from the receipt of the order confirmation letter sent by our company. The order cost is non-refundable, but the customer can order a new product of equal or greater value than the canceled / changed order.
The customer also has the right to revoke the contract of sale regarding products purchased from our online store (eshop), within the period of ten (10) days. This time limit shall run from the receipt of the goods, provided that the goods are returned in the same condition in which they were received, without altering the packaging, the labels, the expiry date, due to their special nature and sensitivity to temperature and storage conditions and are accompanied by their receipt or invoice. The customer is obliged to inform our company in writing and in a timely manner of his decision to withdraw, either electronically or by fax, or by any other secure means. The customer is solely responsible for the cost of immediate delivery of the goods to our storage facility, withdraw from this contract without justification within 10 calendar days from the day of delivery of the product / products. In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract with a clear statement through the contact form on the website.
If you withdraw from the purchase, you must return the product (s) in the condition in which you received it / the receipt. The product (s) must not have been washed, used in any way, have all his / her labels and their packaging must not have been damaged. No refund can be made if the product (s) have been used or damaged. The return is made to the supplier Georgia Kapsioti – Makrigianni 17, 16345 Ilioupoli by mail without undue delay and definitely within 10 calendar days from the day on which you told us your decision to withdraw from the market. In this case you are charged with the direct cost-expense of returning the goods (s).
The return of the item (s) is accepted only if the Customer has previously paid the shipping costs for his / her return. Likewise, the company is obliged to refund the price received (excluding the additional costs due to your choice to use a method of delivery charged to the company), without undue delay and definitely within 10 calendar days from the day it receives the refund. /the goods.
The company will execute the refund by depositing in a bank account indicated by the customer. In any case, you will not be charged for such a refund. You are responsible for any reduction in the value of his / her goods as a result of his / her management other than that which is necessary to determine his / her nature, characteristics and function.
2. Return / Replacement of Products
It is possible to return due to a defective product or due to an error in your order (for example if you received a product other than the one you ordered).
In order to complete the return of the item, it is necessary to meet the following conditions:
- Product returns can be accepted within 10 days from the date of receipt.
- The product must have been purchased exclusively from www.jokapsioti.com.
- The defective product is replaced only with the same product or with any other by agreement.
- The consumer has the right to request an unjustified refund in accordance with 8a.
- Contact us at email@example.com or +30 697 207 4884, to clarify the details of the return. When contacting you should know the purchase receipt number and product code.
- It is necessary to send us a photo of the item at firstname.lastname@example.org so that we have a better picture in our communication with you and to confirm the acceptance of the return.
- Pack the product so that it is protected during shipment.
- In case the product has a defect or a mistake has been made in your order, send the parcel with the courier company that we will indicate to you using the customer code that we will indicate to you and the shipping costs are borne by our company.
- Please note that the return shipping costs are charged by our company only in case of our mistake or defective product. In any other case the costs are borne by the customer.
** The return process has an average duration of 10 working days.
For more information call +30 697 207 4884.